At KORS, we are committed to delivering your orders safely, discreetly, and on time. Please read our shipping policy carefully before placing an order.
- Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- If we are experiencing a high volume of orders or unforeseen delays, shipping may take slightly longer. In such cases, we will notify you via email.
- Shipping Locations
- We currently ship to select countries and regions where the sale of nicotine pouches is permitted by law.
- It is the customer’s responsibility to ensure that nicotine products are legal to import into their country before placing an order.
- KORS is not responsible for orders delayed, rejected, or seized due to local regulations or customs policies.
- Shipping Rates & Delivery Time
- Shipping charges are calculated at checkout based on your location, order size, and selected shipping method.
- Estimated delivery times:
- Domestic orders: 3–7 business days
- International orders: 7–14 business days
- Delivery times are estimates and may vary due to customs clearance, courier delays, or local conditions.
- Customs, Duties & Taxes
- International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
- These charges are not included in the product price or shipping cost and are the responsibility of the customer.
- KORS has no control over these charges and cannot predict their amount.
- Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- Tracking information may take up to 24 hours to become active.
- Failed Delivery & Incorrect Address
- Please ensure that your shipping address is accurate and complete.
- KORS is not responsible for delays or non-delivery due to incorrect or incomplete address details.
- If an order is returned to us due to a failed delivery, additional shipping charges may apply for reshipment.
- Lost or Damaged Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and product.
- In case of lost shipments, we will work with the courier to investigate. Replacement or refund decisions will be made after the investigation is complete.
- Age Restriction
- By placing an order, you confirm that you are of legal age to purchase nicotine products in your country.
- KORS does not sell products to minors.
- Contact Us
For any shipping-related questions or concerns, please contact us at: info@korspouches.com