Return & Refund Policy
Last updated: 28 January 2026
This Return & Refund Policy applies to purchases made from the KORS website, operated by KORS HOLDING EOOD (“we”, “our”, “us”). We aim to ensure customer satisfaction while maintaining strict hygiene and safety standards for our products.
1. Eligibility for Returns
Due to the nature of our products (nicotine pouches), returns are not accepted once the product has been opened or used.
A return may be accepted only under the following conditions:
* The product was delivered damaged
* The product is defective
* The incorrect product was delivered
To be eligible, the issue must be reported within 48 hours of delivery.
2. Non-Returnable Items
The following items are non-returnable:
* Opened or used products
* Products with damaged or missing original packaging
* Products returned after the allowed reporting period
* Sale or promotional items (unless damaged or defective)
3. Refund Policy
Refunds are applicable only if:
* The return request is approved after inspection
* The issue is verified (damage, defect, or wrong item)
Once approved:
* Refunds will be processed to the original payment method
* Processing time: 7–10 business days, depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the error was on our part.
4. Replacement Policy
In eligible cases, we may offer:
* A replacement product, or
* A refund, at our discretion
Replacement products will be shipped at no additional cost.
5. How to Request a Return or Refund
To initiate a request, please contact us with:
* Order number
* Proof of purchase
* Clear photos or videos of the damaged/incorrect product
Contact details:
* Email: info@korspouches.com
* Brand: KORS
* Company: KORS HOLDING EOOD
Our support team will review the request and respond within 2–3 business days.
6. Order Cancellation
Orders can be cancelled only before dispatch. Once the order has been shipped, it cannot be cancelled.
7. Age Restriction
Our products are intended for adults only. By placing an order, you confirm that you are of legal age to purchase nicotine products in your jurisdiction. Refunds will not be issued for orders placed in violation of age restrictions.
8. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.